General:

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WHY SHOULD I HIRE AN INTERIOR DESIGNER?

It is always a good idea to hire someone to help take some of the load off your hands. Moving into a new home or redesigning your current home can be overwhelming especially when you have a whole house to furnish or have to try to make phone calls or buy items while juggling a family and working. Plus, hiring a designer will help you see potential in your space that you would not have seen before since we are seeing the space with fresh eyes.

 

WHY DO YOU CHARGE AN IN-HOME CONSULTATION FEE? THERE ARE DESIGNERS WHO DO IT FOR FREE.

 

While I am aware there are designers who do not charge for their consultations, I do not know their business model. I can only speak for my needs as a business owner and by charging for my consultations means I am able to share my knowledge with you freely. Charging for consultations allows me to stay in business to serve my clients to my fullest extent. 

 

DO I HAVE TO BUY ALL NEW FURNITURE?

 

We'll work with the furniture you love and would like to keep and add any new products that will enhance the look and feel of your space.

 

WHAT ARE YOUR OFFICE HOURS?

 

Tuesday - Friday: 9AM - 5PM

Saturday: 10AM - 2PM

 

HOW CAN I GET IN CONTACT WITH YOU ABOUT A PROJECT?

You can reach us by: 

Email: hello@sheynajames.com

Or call us at (203) 936-8768

 

 

 

EDesign:

HOW DO I KNOW THAT THE ITEMS YOU SPECIFY IN MY eDESIGN PACKAGE WILL FIT IN MY ROOM?

 

That's where you come in! You will be responsible for taking measurements (the rule of thumb is: measure three times, cut once...so measure multiple times to make sure it is accurate!) plus drawing a rough sketch of your space.

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We have a guide to help you with measuring to ensure you get all the necessary numbers.

 

HOW DO I CONTACT YOU DURING THE DESIGN PROCESS, IS IT ALL ONLINE?

 

You will be invited to an online client portal where all of our communication will take place. From photos, to inspiration, to the designs, this is where you have access to all parts of your project.

 

HOW LONG DOES IT TAKE TO RECEIVE MY FINAL eDESIGN PACKAGE?

 

Typically, eDesign projects take 3-4 weeks** to be completed.

 

**Keep in mind that the times stated above are dependant on client responsiveness on feedback and approval**

 

HOW OFTEN CAN I REACH OUT TO YOU DURING THE DESIGN PROCESS?

 

As often as you need to. We will answer any and all questions, comments, concerns during our business hours which are:

 

Tuesday - Friday: 10AM - 6PM

Saturday: 10AM - 2PM

 

WHAT IF I HAVE QUESTIONS AFTER MY eDESIGN IS COMPLETE?

 

We keep the client portal open for you to use up to 4 weeks after the project has been completed. You can always email us after the project has ended.

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WHAT IF A PRODUCT SELECTED IN MY eDESIGN PACKAGE IS BACKORDERED OR NO LONGER AVAILABLE?

 

We do add alternative products to your list, but in the case that the alternative is backordered or no longer available, feel free to contact us to let us know and we will be happy to assist you. 

 

WHAT IF I CHANGE MY MIND, CAN I GET A REFUND?

 

Customer satisfaction is our priority and we will always try to make things right. If for any reason you are unhappy with the design/service, we will refund you the money within 3 business days of receiving the initial concept. 

 

HOW LONG DO YOU KEEP PAST PROJECT IN CASE I WANT TO PURCHASE AN ADDITIONAL eDESIGN PACKAGE IN THE FUTURE SO MY SPACE IS COHESIVE?

 

We will have your project on file for up to five (5) years, so no worries! Just let us know if there have been any changes to the initial room.